Dezall Privacy Policy

Dezall (Creality AB) Privacy Policy.

The Dezall brand is owned by Creality AB. Creality is dedicated to protecting your privacy. This Privacy Policy explains how Creality collects and uses your personal data. It also describes your rights towards us and how to exercise them. You may always reach out to us on matters of privacy and data protection by sending an email to

By using Creality's services, you accept our Privacy Policy and our processing of your personal data. You also agree to Creality's use of electronic communication channels to send you information. It is important that you read and understand our Privacy Policy before using our services.

In order to provide our services, such as our payment methods and our customer portal, we need to process your personal data, as described below. We do this with the utmost consideration.

This online privacy policy applies only to information collected through our website and not to information collected offline.

What information do we collect?

The information you give us. You may directly or indirectly give us information about yourself in a variety of ways, such as when you place an order on a merchant’s site, choose to pay with one of Creality's payment methods, contact us, use our customer portal or any other Creality service where you submit personal data. This may be:


Email - The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Personal and contact information – name, date of birth, title, billing and shipping address, email address, mobile phone number, etc.


Information on goods/services – details about the items you purchase.

Historical information – your purchase, payment and credit acceptance history.


Information about the interaction between you and Creality – how you use our services, including page response times, download errors, entry and exit methods, as well as delivery notices when we contact you.


Device information – e.g. the IP address, language settings, browser settings, time zone settings, operating system and platform and screen resolution.

Geographical information – your geographical location.


Payment information – credit and debit card data (card number, validity date, and CVV code), invoice information, bank account number, etc.


We do not collect your national identification number or financial information – your income, potential credit commitments, negative payment remarks.

Even though we need your payment info when placing an order online, we do not store them in our systems - we just send them to our payment gateway service provider.

The information you give us, as well as the information on goods/services and your financial information, is generally required to enter into a contractual relationship with us, while the other information we collect is generally necessary to pursue other purposes, as explained below.

What do we do with your information?

Provide, operate and improve our services;


  • To personalize your experience - your information helps us to better respond to your individual needs
  • To improve customer service - your information helps us to more effectively respond to your customer service requests and support needs
  • To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails

The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Creality processes personal data for the following purposes and based on the following legal bases:

Communicate with you;

We may also use your data to communicate relevant information regarding used or similar services and to conduct customer satisfaction surveys regarding our services (e.g. after you have contacted Creality's customer service) via electronic communication channels and by phone.


Cookies & similar technologies

We use cookies and similar technologies to improve your experience with us. We use cookies on our websites and in our services, such as the customer portal and our checkout and payment method solutions.

The cookies we use typically enhance our services towards you. Some of our services need cookies to work; others simply make our services all the more smoooth for you. In general, we categorise our cookies and their usage as follows:

•Core functionality cookies are necessary to offer our basic services, for example, to use our payment methods or our customer portal. Our services would not work without these cookies.

•Optimisation cookies provide high-level analytical information on your use of our services. They permit us to continuously refine our products and as such are also necessary. Our products would not be as smoooth without these cookies.

•Preference cookies which allow us to store preferences, such as your language of choice or whether to pre-fill your data or not. Without these types of cookies, we would not be able to personalize our services according to your preferences. These cookies are necessary, as making your experience with us as smooth as possible is a core part of our service.

•Security-related cookies keep our services and your data safe and secure, such as by helping us detect fraud and guarding your data. Since this is an essential aspect of our services, these cookies are necessary.


How do we protect your data

We work hard to protect Creality and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

•We encrypt many of our services using SSL. SSL encrypts the connection between your computer and Creality. This encryption helps prevent others, like Internet cafes, Internet Service Providers, and Wi-Fi hotspots, from seeing your search results page and login information.

•We restrict access to personal information to Creality employees, contractors, and agents who need to know that information to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

•We review our information collection, storage, and processing practices to guard against unauthorized access to systems.

We will not sell your personal details to third parties unless we have your permission to do so.

As Creality is committed to always protecting your data, Creality will take all reasonable legal, technical, and organizational measures to ensure that your data is treated securely.


How long do we keep your personal data?

We keep your data only as long as necessary to fulfill our contractual obligations towards you and as required by statutory retention periods. Where we keep your data for purposes beyond those of our contractual obligations, such as for anti-money laundering, bookkeeping and regulatory capital adequacy requirements, we keep the data only as long as necessary and mandated by law for the respective purpose.

Your rights to access, rectification, and erasure

•Right to access your data. You may request a transcript of records if you would like to know and verify the information we have on you. The transcript of records may be requested free of charge.

•Right to rectification. You have the right to correct inaccurate or incomplete information about yourself.

•Right to erasure (“right to be forgotten”). You have the right to request the deletion of your personal data insofar as this personal data is no longer necessary for the purpose it was collected. However, as a financial institution, certain legal obligations prevent us from immediately deleting parts of your data. These obligations derive from accounting and tax laws, banking and anti-money laundering laws, but also consumer rights laws. What we will do is block the data that we must keep from being used for any other purposes than meeting such legal requirements.


Third Party Content

Occasionally, at our discretion, we may include or offer third party products or services on our website, like Facebook, Instagram. These third party sites have separate and independent privacy policies.

We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Contact us

If there are any questions regarding this privacy policy you may contact us:

This Privacy Policy was last updated on Oct 24, 2018.